FAQ

Shipping

Most of our orders are delivered in about 5 – 15 business days to the United States, but as you know, there are a ton of variables that can affect shipping times.

United States 5 – 15 Business days
Australia 5 – 15 Business days
Canada 5 – 15 Business days
Europe 5 – 15 Business days
United Kingdom 5 – 15 Business days
Rest of the World 10 – 20 Business days
  • Free Shipping from $30 (5 – 15 Business Days) – $0
  • International Shipping (5 – 15 Business Days) – $4.99
  • Priority & Insured Shipping – Skip Order Line – $7.99

We will ship your order with international post and logistics companies: Yanwen, YunExpress, 4PX, DHL, FedEx, UPS, USPS, Australia Post, Canada Post, Royal Mail, Hermes or other local postal couriers.

Your order can be tracked here

You can find your Order ID in the order confirmation email.

Go to your e-mail inbox and search for a phrase “ertefa.ca.” If you can’t find it inbox, please also check your spam and promotions folder.

The final delivery is done by the USPS. Check any regular places where the courier usually leaves your packages.

If you cannot find it, please ask your family members.

Sometimes, the tracking updates as “Delivered” but the actual package arrives in the next business day.

If you can't find it the next day, check at your local post office. They often keep the deliveries there, and you have to manually pick it up.

If you still cannot locate your package, contact us here.

If 20 business days have passed and you haven’t received your order, please contact us.

Order & returns

If you failed to pay via credit card in the checkout, choose PayPal as the payment option and pay via credit card. You don’t need to have a PayPal account.

We accept all major credit cards, including Visa, Mastercard, Amex, Discover, etc. And PayPal.

Yes, we run 256-bit SSL certificates across our entire site, securing your data from hackers.

Payments

We can make changes to your order within the first 12 hours if the order has not been sent out yet.

Contact us here

We accept cancellation requests that are sent to us within the first 12 hours of the order being placed if the order has not been sent yet.

Contact us here

The products have a 30-day replacement and return right upon receipt of the product. Returns must be notified in writing. You can contact us here.

The returned product must be unused, in its original packaging and in the same conditions as received. The cost of the return is paid by the customer.

Read more here

We are happy to replace your product, please refer to our refund & replacement policy.