Most of our orders are delivered in about 5 – 15 business days to the United States, but as you know, there are a ton of variables that can affect shipping times.

• Free Shipping from $30 (5 – 15 Business Days) – $0
• International Shipping (5 – 15 Business Days) – $4.99
• Priority & Insured Shipping – Skip Order Line – $7.99

We will ship your order with international post and logistics companies: Yanwen, YunExpress, 4PX, DHL, FedEx, UPS, USPS, Australia Post, Canada Post, Royal Mail, Hermes or other local postal couriers.

Your order can be tracked here

You can find your Order ID in the order confirmation email.

Go to your e-mail inbox and search for a phrase “ertefa.ca.” If you can’t find it inbox, please also check your spam and promotions folder.

The final delivery is done by the USPS. Check any regular places where the courier usually leaves your packages.

If you cannot find it, please ask your family members.

Sometimes, the tracking updates as “Delivered” but the actual package arrives in the next business day.

If you can't find it the next day, check at your local post office. They often keep the deliveries there, and you have to manually pick it up.

If you still cannot locate your package, contact us here.

If 20 business days have passed and you haven’t received your order, please contact us.